What lives on the Desk
Documents
The deliverables you produce, drafted from engagement context and edited in a real rich-text editor.
Knowledge base
Your operating knowledge: playbooks, procedures, reference articles. The standards your practice runs on, written down where the team that runs them can read them.
Files
Uploaded attachments, linked to the records they belong to rather than orphaned in a folder tree.
Capture inbox
Notes and artifacts land here untriaged, then get processed: filed to an Area, linked to a record, or turned into a task. Same shape as notes.